Privacy Policy
Your privacy matters to us. This policy explains how NAHDEE’S LIMITED collects, uses, stores and protects your personal information when you visit our website, shop with us or contact our team.
NAHDEE'S LIMITED respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to nahdees.co.uk and the ecommerce services provided through the website.
Who we are
For the purposes of UK data protection law, the data controller is:
NAHDEE'S LIMITED
Company number: 12514456
Email:
contact@nahdees.co.uk
NAHDEE'S LIMITED is responsible for determining how and why your personal information is processed.
Information we may collect
Depending on how you use our website and services, we may collect the following categories of personal information.
Identity information
Your name, title and account username.
Contact information
Your email address, telephone number, billing address and delivery address.
Order and transaction information
Details of products purchased, order values, delivery information, refunds, returns and transaction history.
Payment information
Payments may be processed by third-party payment providers. We may receive payment status, transaction identifiers and details of the payment method used. We do not necessarily receive or store your complete debit or credit card details.
Account information
Account details, preferences, saved addresses, order history and login-related information.
Technical and website usage information
Your IP address, browser type, operating system, device information, pages viewed, products viewed, links clicked and other interactions with our website.
Marketing and correspondence
Your marketing preferences and information you provide when contacting us by email, telephone, website form or another communication method.
How we collect your information
We may collect personal information:
- when you place an order;
- when you create a customer account;
- when you complete a website form;
- when you contact us;
- when you subscribe to marketing communications;
- automatically through cookies and similar technologies;
- through ecommerce, payment, delivery and website service providers; and
- when you otherwise interact with our website or services.
How we use your personal data
We may use your personal information to:
- process and fulfil your orders;
- collect and administer payments;
- arrange delivery of products;
- provide order confirmations and delivery updates;
- operate your customer account;
- manage enquiries, complaints, returns and refunds;
- provide customer support;
- prevent fraud and protect website security;
- maintain accounting and business records;
- improve our website, products and customer experience;
- understand how customers interact with our website;
- send marketing communications where legally permitted;
- comply with legal and regulatory obligations; and
- establish, exercise or defend legal claims.
Our lawful bases for processing
Contract
We may process your information where necessary to provide products you have ordered or take steps at your request before entering into a contract.
Legal obligation
We may process information where necessary to comply with legal obligations including accounting, tax, fraud prevention or regulatory requirements.
Legitimate interests
We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.
Consent
Where we rely on your consent, such as for certain marketing activities or non-essential cookies, you may withdraw that consent at any time.
Orders and ecommerce transactions
When you purchase from NAHDEE'S, we may process information including your name, billing and delivery addresses, email address, telephone number, products ordered, order amount, payment status, transaction references and delivery information.
We use this information to process your order, arrange payment and delivery, manage returns and refunds and provide customer support.
Payments
Payments through our website may be processed by third-party payment service providers.
Payment providers may collect information necessary to process your transaction directly from you and will process that information according to their own privacy and security practices.
NAHDEE'S may receive confirmation that a payment was approved or declined together with transaction information required to administer your order.
Delivery providers
Where necessary to fulfil an order, we may provide appropriate information to postal, courier or logistics providers.
This may include your name, delivery address, telephone number, email address and information reasonably necessary to deliver your order.
Customer accounts
If you create an account on our website, we may retain your name, email address, account credentials, billing and delivery addresses, order history and account preferences.
You are responsible for keeping your login credentials secure. Please contact us if you believe your account has been accessed without permission.
Marketing communications
Where permitted by law, we may send information about NAHDEE'S products, offers, promotions or news.
You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in an email or contacting: contact@nahdees.co.uk .
Stopping marketing communications does not prevent us from sending essential transactional communications relating to your orders or customer account.
Cookies and similar technologies
Our website may use cookies and similar technologies to:
- operate essential website functions;
- maintain shopping basket functionality;
- remember preferences;
- improve website security;
- understand how the website is used;
- measure website performance; and
- support analytics or marketing where permitted.
Non-essential cookies will be managed in accordance with applicable consent requirements. More information may be provided in our separate Cookie Policy.
Who we may share your information with
We may share personal information with trusted service providers where reasonably necessary to operate our business.
- website and hosting providers;
- ecommerce platform providers;
- payment processors;
- delivery and courier companies;
- email and communications providers;
- IT and security providers;
- analytics providers;
- accountants, lawyers, insurers and other professional advisers; and
- regulators, government authorities or law enforcement where legally required.
We do not sell your personal data.
International transfers
Some organisations providing services to us may process information outside the United Kingdom.
Where personal data is transferred outside the UK, we take appropriate steps designed to ensure the transfer complies with applicable UK data protection requirements.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting obligations.
Retention periods vary depending on the information and why it is processed. Order and transaction records may need to be retained for longer periods for tax, accounting, contractual or legal purposes.
How we protect your information
We take reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- unauthorised disclosure; and
- destruction.
However, no transmission of information over the internet can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, UK data protection law may provide you with the following rights.
To exercise your rights, contact contact@nahdees.co.uk .
Complaints
If you have concerns about how NAHDEE'S LIMITED handles your personal information, please contact us first at: contact@nahdees.co.uk .
You also have the right to make a complaint to the UK data protection regulator, the Information Commissioner's Office (ICO).
Children's privacy
Our website and products are not intended to collect personal information directly from children who are not legally able to enter into transactions independently.
If you believe a child has provided personal information to us inappropriately, please contact us.
Third-party websites
Our website may contain links to websites operated by other organisations.
NAHDEE'S LIMITED is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, applicable law or data processing activities.
The latest version will be published on our website with an updated revision date.