Terms & Conditions

About us

The website nahdees.co.uk is operated by:

NAHDEE'S LIMITED
Company number: 12514456
Email: contact@nahdees.co.uk

References to “NAHDEE'S”, “we”, “us” or “our” mean NAHDEE'S LIMITED. References to “you” or “your” mean the person using our website or purchasing products from us.

These Terms

These Terms apply to orders placed through our website.

Nothing in these Terms affects your statutory rights as a consumer.

Where any provision conflicts with rights that cannot legally be excluded or restricted, your statutory rights will prevail.

Our products

We sell food products and related goods, including sauces, marinades, seasonings, spices and drinks.

We take reasonable care to ensure that product descriptions, images, ingredients, quantities and prices displayed on our website are accurate.

However:

• product packaging may occasionally differ from images shown online;
• colours may appear differently depending on your device;
• minor variations may occur between product batches;
• packaging or labelling may change; and
• product availability may change without notice.

Images are provided for illustrative purposes unless expressly stated otherwise.

Ingredients, allergens and dietary information

It is important that you read ingredients, allergen information, storage instructions and product labels before consuming a product.

Where we identify products as gluten-free, vegan-friendly or suitable for a particular dietary preference, such descriptions are based on the relevant product formulation, certification or information available to us.

You are responsible for checking whether a product is appropriate for your individual dietary requirements.

Product ingredients and manufacturing information may change, so you should always check the packaging received before consumption.

Creating an account

You may be able to place orders either as a guest or through a customer account.

If you create an account, you must:

• provide accurate information;
• keep your login information confidential;
• not allow another person to misuse your account; and
• notify us if you believe your account has been accessed without permission.

Placing an order

When placing an order, you will be asked to provide information needed to process your purchase.

Please check your order carefully before submitting it.

Submitting an order constitutes an offer by you to purchase the selected products.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it.

A binding contract is formed when we confirm acceptance of your order, for example through an order confirmation or dispatch confirmation.

Refusing or cancelling an order

We may refuse or cancel an order before dispatch where reasonably necessary, including where:

• a product is unavailable;
• payment cannot be authorised;
• pricing or product information contains an obvious error;
• we reasonably suspect fraudulent activity;
• delivery cannot be made to the address supplied;
• the order breaches these Terms; or
• we are legally prohibited from completing the order.

If we cancel an order after payment has been taken, we will refund amounts paid for the cancelled products.

Prices

Prices displayed on the website will be shown in pounds sterling unless otherwise stated.

The price payable is the price displayed at checkout when you place your order, subject to correction of obvious errors.

Delivery charges and any other applicable charges will be shown before you complete your purchase.

Payment

Payment must be made using one of the payment methods offered during checkout.

Payment processing may be carried out by third-party payment providers.

You confirm that you are authorised to use the payment method submitted with your order.

We may delay dispatch until payment has been successfully authorised.

Product availability

All products are subject to availability.

Adding an item to your basket does not reserve that product.

If a product becomes unavailable after you place an order, we may:

• contact you to offer an appropriate alternative where suitable;
• remove the unavailable item and refund it; or
• cancel the affected order and provide a refund.

Delivery

We will deliver to the address you provide during checkout.

You are responsible for ensuring that delivery details are complete and accurate.

Estimated delivery dates or times are estimates unless we expressly agree otherwise.

If an order is delayed, please contact us at contact@nahdees.co.uk .

Risk and ownership

Risk in the products normally passes to you when the products are delivered to you or to a person identified by you to take possession of them.

Ownership passes to you when we have received full payment for the products.

Your right to cancel

If you are a consumer purchasing online, you normally have the right to cancel a qualifying distance contract without giving a reason.

For many goods, you may notify us that you wish to cancel within 14 days after receiving the goods and then return the goods within the applicable return period.

Cancellation rights are subject to statutory exceptions.

Food, perishable and sealed products

Because NAHDEE'S sells food products, some products may not qualify for the normal cancellation right.

Depending on the particular product and circumstances, cancellation rights may not apply to:

• goods liable to deteriorate or expire rapidly;
• products made to your specifications or clearly personalised; or
• sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken.

How to cancel an eligible order

Where a cancellation right applies, notify us at:

contact@nahdees.co.uk

Please provide:

• your name;
• order number;
• the products being cancelled; and
• sufficient information for us to identify your order.

Returns following cancellation

Where you validly cancel an eligible order and the goods have already been delivered, you must return them within the applicable statutory period.

You must take reasonable care of products while they are in your possession.

Unless we agree otherwise or the goods are faulty, you may be responsible for the direct cost of returning the goods where the law permits this.

Refunds following cancellation

Where you are legally entitled to cancel, we will provide the required refund in accordance with applicable consumer law.

A refund may be delayed where legally permitted until we receive returned goods or you provide evidence that they have been sent back.

Refunds will normally be made using the original payment method unless otherwise agreed.

Faulty, damaged or incorrect products

Your statutory rights apply where goods are:

• faulty;
• damaged;
• unsafe;
• not as described;
• not of satisfactory quality; or
• not fit for their intended purpose.

If there is a problem with an order, contact:

contact@nahdees.co.uk

Please provide your order number and, where appropriate, photographs or other information showing the issue.

Inspecting your delivery

Please inspect your delivery as soon as reasonably possible.

If packaging or products appear damaged, incorrect or missing, contact us promptly so that we can investigate.

Prompt notification can help us resolve delivery problems more quickly, but nothing in this section removes your statutory rights.

Storage and use

You must follow all storage, preparation, refrigeration, handling, use-by, best-before and consumption instructions supplied with a product.

We are not responsible for deterioration or damage caused after delivery by:

• incorrect storage;
• failure to follow product instructions;
• improper handling;
• exposure to inappropriate temperatures; or
• use contrary to product labelling.

Product safety

Do not consume a product if:

• its packaging has been materially compromised;
• you reasonably suspect contamination;
• it has passed an applicable use-by date;
• storage requirements have not been followed; or
• you believe consumption may create a health risk.

Contact us if you have concerns regarding a product supplied by NAHDEE'S.

Promotions and discount codes

Promotions and discount codes may be subject to additional conditions.

Unless otherwise stated:

• promotional codes cannot be exchanged for cash;
• codes may have expiry dates;
• codes may apply only to selected products;
• minimum spending requirements may apply;
• codes may not be combined with other promotions; and
• we may withdraw promotions where appropriate, subject to accepted orders.

Website availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

We may temporarily suspend or restrict the website for maintenance, security, technical problems, updates or circumstances outside our reasonable control.

Website content

We take reasonable care when publishing information on our website.

Except where the law requires otherwise, we do not guarantee that all website content will always be completely free from errors or continuously up to date.

We may update, remove or amend website content at any time.

Intellectual property

Unless otherwise stated, the website and its contents are owned by or licensed to NAHDEE'S LIMITED.

This includes, where applicable:

• trademarks;
• logos;
• product names;
• artwork;
• photographs;
• graphics;
• packaging designs;
• website design;
• written content; and
• other intellectual property.

You may use the website for normal personal shopping purposes. You must not reproduce, commercially exploit, copy, distribute or modify our intellectual property without permission except where permitted by law.

Acceptable use of the website

You must not:

• use the website unlawfully;
• attempt to gain unauthorised access to our systems;
• interfere with website security;
• introduce malicious software;
• misuse customer accounts;
• attempt fraudulent transactions;
• scrape or harvest website data in an unlawful manner; or
• use the website in a way that may damage NAHDEE'S or other users.

Links to third-party websites

Our website may contain links to websites operated by third parties.

We do not control those websites and are not responsible for their content, availability or privacy practices.

Our responsibility to you

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• rights and liabilities that cannot legally be excluded.

Subject to those protections, we are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill where required by law.

Business losses

Our products and website are primarily intended for consumer use unless otherwise agreed.

If products are used for commercial, resale or business purposes without a separate written agreement, we will not be responsible, to the extent permitted by law, for indirect business losses including:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of opportunity; or
• business interruption.

Events beyond our reasonable control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control where the law permits.

This may include:

• severe weather;
• transport disruption;
• strikes;
• supply-chain interruption;
• natural disasters;
• public emergencies;
• internet or telecommunications failure; or
• governmental restrictions.

Privacy

Our collection and use of personal information is governed by our Privacy Policy.

You should read the Privacy Policy alongside these Terms.

Changes to these Terms

We may update these Terms from time to time.

The version applying to an order will normally be the version in force when that order is placed.

Updated Terms will be published on our website.

If part of these Terms is invalid

If any provision is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Third-party rights

Unless expressly stated otherwise, these Terms do not give rights to any person who is not a party to the contract between you and NAHDEE'S LIMITED.

Governing law

These Terms and contracts between you and NAHDEE'S LIMITED are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.

If you are a consumer living elsewhere in the United Kingdom, you may also have the right to bring proceedings in the courts applicable to your place of residence.

Contact us